The refund and cancellation policy applies to every product listed on the Krintos website. In case of queries, customers are free to reach out to the company.
Krintos understands customers' willingness to receive the best products. Hence, we provide repair and replacement facilities in case of genuine requests only.
Customers need to raise a query for any repairs concerning the purchased product. A repair will be scheduled within 2 to 3 working days.
Customers can demand the replacement of a product if it is not in a smooth working condition. Issues with the brand or choice of colour do not stand as strong reasons for replacement and shall not be entertained.
If the rented product is damaged during the delivery process, Krintos takes complete responsibility for replacing the product without any additional charges. In case of defect or damage, register the issue with proper images and/or videos to support the cause of concern. Such cases shall be well updated in your account and a notification about the next delivery shall be shared within 48 hours.
If the rented product requires minor repairs or servicing, only in case of the company's fault, the customer is liable to service it for free for the first 6 months of the tenure period.
As products are deeply cleaned and go through refurbishment, customers are likely to spot visible marks of usage of the product. These products are in working condition; however, they are not always brand new. In such cases of visible marks of usage, replacement shall not be entertained.
Customers are liable to pay for additional charges for repairs arranged by Krintos regarding the damages caused by the customer.
In case of a replacement request, Krintos reserves complete rights to decide if the product requires servicing or replacement after careful inspection by the team.
Replacement of products is limited to certain damages, including dents, casual wear and tear, scratches, cracks, holes, tears and food stains. For furniture and beds, the replacement is limited to bed bugs, fungus and evident stains. The damages do not cover wear and tear by sharp objects, breakage, spillage and power tools. Similarly, the rented products are customers’ responsibility and any theft/loss is not covered by the company.
The customer/buyer is liable to pay the designated amount, also known as the initial booking deposit amount, for the required product. The aforementioned amount is subject to change depending on the type and rental period of the product.
The security deposit is refunded to the customer only after the verification of the product in the warehouse. The amount is refunded within 10 working days. In case of the product being damaged or mishandled, the customer is liable to pay for 80% of the booking deposit amount. Krintos holds absolute rights in deciding the damage costs considering the product and its functionality.
The security deposit is refunded to the customer within 24 hours in case of product cancellation if the early cancellation fee is already levied. Refer to the cancellation policy for more details.
The customer is not liable for any refund of the security deposit in case of untimely returns.
Customers authorise the bank to debit their account for any charges related to mandate verification, registration, transactions, returns or any other applicable fees associated with their purchase from the Krintos website.
Customers must ensure sufficient funds are available in their bank account on the day of the auto-pay transactions.
When the payment mode is not set to auto-pay or in case of late payment from the rental billing due date, customers are liable to pay a 15% late fee charge during the payment completion process.
In case of non-payment, refusal to return assets or any loss of assets, Krintos reserves the right to involve a trusted third-party collection agency. Your details may be shared with them for payment recovery purposes.
If rental payments remain unpaid for a period of 45 days from the billing cycle, Krintos has the authority to cancel your subscription and arrange for the collection of the rented furniture. In that case, the customer is not liable to receive the security deposit.
Customer agrees and acknowledges that Krintos is not responsible for any delay and/or failure in debiting the bank account for reasons.
After opting for a period of 3 or 6 months or any duration fixed in the initial stage, customers are liable to take complete responsibility for the product throughout. If you opt for a 6-month rental period and choose to cancel your plan anytime before the rental completion tenure, the security deposit is non-refundable. The same applies to products opted for any number of months.
Customers can choose to renew the rental period after the previous or existing plan is completed or about to be completed.
If you decide to cancel your subscription before the selected tenure, it is best to provide a 14-day prior notice to arrange the logistics for the same. You are still liable to pay the cancellation charges and/or receive no refund of the security deposit, whichever is higher.
